About Babb's Plumbing & Backflow Services
The Babb's Journey
Kevin Babb’s journey into the plumbing profession began with a strong foundation in the trades, earning his license in 2006. A year later, he channeled his skills and enthusiasm into founding Babb’s Plumbing & Backflow Services. Kevin’s initial foray into the world of service trades took shape during his high school years, where he eagerly engaged in trades classes and excelled in national competitions. His talent and dedication were unmistakably evident when, in 2004, he secured 1st place in the Skills USA state competition in South Carolina. This triumph paved the way for his recognition on a broader stage, culminating in a distinguished 3rd place at the Skills USA national competition. These early achievements not only validated his technical prowess but also ignited a lifelong passion for the field, setting the stage for his future endeavors.
Driven by a commitment to excellence and a desire to offer valuable services, Kevin established his plumbing business with a clear vision: to deliver high-quality service at reasonable prices. His enthusiasm for the trade is fueled by the unique challenges each job presents, relishing the opportunity to tackle diverse and intricate issues. Kevin finds profound satisfaction in the process of diagnosing problems and devising customized solutions, a testament to his problem-solving acumen and dedication to client satisfaction. This hands-on, personalized approach ensures that every project is handled with the utmost care and expertise, reflecting Kevin’s unwavering commitment to both the craft and his customers.
What makes Babb’s Plumbing different from other plumbing services? Babb’s is:
- Big enough to do the job; small enough to care
- Locally owned and operated
- Honest and trustworthy
- Experienced and committed to doing the job right the first time
The Babb's Values
Honor God
We live out our faith in every aspect of our work. This means we strive to uphold ethical standards, show compassion, and contribute positively to our community. Our commitment to honoring God guides our actions, decisions, and interactions, ensuring we operate with the highest moral integrity.
Integrity
We do what we say, ensuring trust and reliability. At Babb’s Plumbing, integrity is the cornerstone of our business. We follow through on our promises and commitments, providing consistent and dependable service. Our clients can trust that we will always act with honesty and uphold the highest standards of professionalism.
Honesty
We tell the truth and maintain transparency with our customers. We believe in clear and open communication, providing honest assessments and upfront pricing. Our transparency builds trust and fosters long-term relationships, as our customers know they can rely on us for straightforward and accurate information.
Relationship
We prioritize strong relationships with our customers and partners. By actively listening and collaborating, we create trust and mutual respect. Our focus on understanding your unique needs allows us to offer tailored solutions, enhancing satisfaction and driving innovation for lasting success.
Respect
We value others and treat everyone with dignity and consideration. Respect is fundamental to our interactions with customers, colleagues, and partners. We appreciate the unique perspectives and contributions of each individual, and we strive to create a collaborative and respectful workplace where everyone feels valued and heard.
Our Mission
At Babb’s Plumbing & Backflow Services, our mission is to provide phenomenal plumbing solutions that ensure the safety and well-being of our community. We are dedicated to delivering exceptional service and expert craftsmanship, addressing each customer's unique needs with professionalism and care. Our goal is to consistently exceed expectations by offering reliable, high-quality services for every plumbing challenge.
Our Vision
To be the most trusted plumbing and backflow service provider in Upstate SC, known for our commitment to excellence and customer satisfaction. We aspire to set the benchmark for quality and reliability in the plumbing industry. Our vision includes expanding our services to reach a broader community while maintaining our phenomenal personalized touch. We aim to be the go-to experts for both residential and commercial plumbing needs.
Our Guarantees
All the work we preform for our clients has a lifetime workmanship guarantee. If you have an issue with quality of performance, we will make it right. See our 100% Money Back Guarantee” Below. All materials we supply and install are guaranteed by the manufacturer’s written warranties. Drain cleaning is guaranteed for 30 days only if a camera inspection is preformed after cleaning.
We agree to accept both personal and company responsibility for your 100% complete satisfaction with the materials and the work provided by us and paid for by you. During the first year, if you are dissatisfied with the performance of the equipment; water heater, and/or services performed by our technicians, we will make it right or remove the system and give you your money back!
If any part in or on your water heater fails twice in the first year, we will install a completely new water heater. If the tank or heat exchanger fails; or if there are any leaks in your water heater in the first 5 years, we will replace the water heater.
You are assured the best value. If you find a lower price on the same water heater, installation, guarantees, warranties, and procedures, we will refund the difference plus $100!!! All we ask is that the comparison be “apples to apples”.
We guarantee that the water heater or heaters we have installed in your home will heat your water as we have stated. If the temperature range we have promised is not achieved we will upgrade or replace the system at no charge.
All of your property – such as carpeting, floors, walls and furniture – is protected. Damaged property will be replaced or repaired. Protective shoe covers and hall runners will be used in all traffic areas.
If your water heater fails to heat your water during the first year, we will fix it FREE, including parts and labor. If the system cannot be fixed within 48 hours, we will also write you a $500 check for the inconvenience.
Our platinum water heaters come with a 12 Year or 15 Year Unit Replacement Guarantee* protection for the tank and or heat exchanger to the original, registered, single-family, homeowner of a properly. If the original owner should have a tank or exchanger failure, we will replace or repair the water heater with like or comparable product. To receive the Limited Warranty, online registration is required within 30 days of installation.
Why We Make These Guarantees
Our goal is to protect our customers. We believe that comfort should come risk-free. Unlike our competitors, who include “terms and conditions” in fine print at the bottom of your invoice, we take responsibility for our work and if it’s not to your satisfaction, we’ve got your back. Nobody else in our area can say this!
Why do we feel so confident in offering these guarantees? Because each and every one of our employees receive 100 hours of training per year, so we are confident in their abilities.
Community Partners
We love our local community and always strive to give back. Here are a few organizations that we have partnered with.
Know of a great charity you’d like to nominate? Let us know by sending a message to heather@babbsplumbingsc.com or through the Contact Us.
